Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Introduction
Welcome to Zentori Technologies L.L.C-FZ (“Zentori,” “we,” “us,” or “our”). We are a company based in the United Arab Emirates (UAE) that crafts advanced software and AI solutions.
This Privacy Policy outlines our commitment to protecting the privacy of individuals who visit our website, www.zentori.tech (the “Website”), and use our services (collectively, the “Services”). It describes how we collect, use, process, share, and protect your Personal Data.
Our data processing activities are governed by the applicable data protection laws in the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”).
By accessing our Website or using our Services, you acknowledge that you have read and understood the terms of this Privacy Policy.
Definitions
- Personal Data
- Any data relating to an identified or identifiable natural person ('Data Subject'). This includes, but is not limited to, name, identification number, location data, online identifier, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
- Processing
- Any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction.
- Data Controller
- The natural or legal person which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. For the purpose of this policy, Zentori Technologies is the Data Controller.
- Data Processor
- A natural or legal person which processes Personal Data on behalf of the Data Controller.
Information We Collect
We may collect and process the following categories of Personal Data:
Contact Information
Your full name, email address, telephone number, job title, and company name when you fill out contact forms, request a demo, subscribe to our newsletter, or communicate with us.
Account Information
If you create an account for our services, we may collect your username, password, and other registration details.
Communication Data
Any information you provide when you contact us for customer support or other inquiries, including the content of your messages.
Log and Usage Data
Information about your interactions with our Website and Services, including your Internet Protocol (IP) address, browser type and version, operating system, pages viewed, time spent on pages, referral source, and navigation paths.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities. This helps us personalize your experience, analyze performance, and for marketing purposes.
Device Information
Information about the device you use to access our Website, including device model, unique device identifiers, and mobile network information.
How We Use Your Personal Data
- 01To Provide and Maintain Our Services
- To deliver the software and AI solutions you have requested, manage your account, and provide customer support.
- 02To Improve Our Services
- To understand how our users interact with our Website and Services, to conduct research and analysis, and to develop new products, features, and functionalities.
- 03To Communicate With You
- To respond to your inquiries, send you administrative information (such as updates to our terms or policies), and provide you with information about our Services.
- 04For Marketing and Promotional Purposes
- To send you marketing communications, newsletters, and promotional materials that we believe may be of interest to you, in accordance with your preferences. You may opt-out of receiving these communications at any time.
- 05For Security and Compliance
- To protect the security and integrity of our systems, to prevent fraud and other illegal activities, and to comply with our legal obligations, court orders, or other governmental regulations.
Legal Basis for Processing
Under the UAE PDPL, we rely on the following legal bases for processing your Personal Data:
- Consent
- Where you have given us explicit consent to process your Personal Data for a specific purpose.
- Contractual Necessity
- Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate Interests
- Where processing is necessary for the purposes of our legitimate interests (e.g., improving our services, marketing), except where such interests are overridden by your interests or fundamental rights and freedoms.
- Legal Obligation
- Where processing is necessary for compliance with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your Personal Data.
We may share your Personal Data with the following categories of third parties:
- Service Providers
- We engage third-party companies and individuals (e.g., cloud hosting providers, analytics providers, payment processors) to perform services on our behalf. These parties are contractually obligated to protect your Personal Data and may only use it to perform these services.
- Business Transfers
- In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Data.
- Legal Requirements
- We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
- With Your Consent
- We may share your Personal Data with other third parties with your explicit consent.
Data Retention Periods
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected. Here are our specific retention periods:
- Contact Form Data2 years
- Contact form submissions and related correspondence
- Cookie Consent Records2 years after withdrawal
- Cookie consent preferences and withdrawal records
- Website Analytics26 months
- Website usage analytics and performance metrics
- GDPR Request Logs6 years
- Data subject request logs and processing records
- Error Logs90 days
- System error logs that may contain personal data
We delete personal data automatically when retention periods expire, in line with data minimization principles. You can request early deletion of your data at any time by contacting us.
Your Data Protection Rights
Under the UAE PDPL and GDPR, you have the following rights regarding your Personal Data:
- Right to Access
- Request a copy of all Personal Data we hold about you, including processing details and retention periods.
- Right to Rectification
- Request correction of any inaccurate or incomplete Personal Data within 30 days.
- Right to Erasure (Right to be Forgotten)
- Request deletion of your Personal Data when retention is no longer necessary or lawful.
- Right to Restrict Processing
- Request limitation of how we process your Personal Data under specific conditions.
- Right to Data Portability
- Receive your Personal Data in a structured, machine-readable format for transfer to another service.
- Right to Object
- Object to processing based on legitimate interests, including direct marketing and profiling.
- Right to Withdraw Consent
- Withdraw consent at any time for processing that relies on your consent, without affecting lawfulness of prior processing.
Contact us to submit a request. We will respond within 30 days as required by law. You also have the right to lodge a complaint with the UAE Data Office or your local data protection authority if you believe your rights have been violated.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Attn: Data Protection Officer
6th Floor, Meydan Grandstand
Nad Al Sheba, Meydan Road
Dubai, United Arab Emirates